Do Your Emails Highly Annoy Us?
A question for you: If you wanted to ask a specific question to someone in a company, would you burst into the company reception area, jump up and down screaming, "HELP ME, PLEASE HELP ME?" Probably you're thinking, "Does she mean 'with meds' or 'without meds'?"
Most of you probably would not run into another person's office screaming simply because you don't have the time. Some of you, however, send emails that have the same effect: they create a lot of noise and annoyance but don't really get you anywhere. Lucky for all of us here you have easy email etiquette in one short blog post. Getting this down is absolutely essential leadership communication!
Far be it from Mixonian Institute to go around criticizing people, but we did receive a message from a fan in London, a creative genius cartoonist, asking for our help in improving the international email exchange. These 5 tips are absolutely non-negotiable when you're not a close personal friend of the person you're writing and they're certainly preferable to have even when writing your childhood BFF.
Leadership Checklist for Emails Most LIkely to Get a Positive Response:
(AKA: Easy Email Etiquette)
1. Subject line succinctly describes the theme of the message.
Here are some examples of clear subject lines:
- Thank you!
- Customer Service Request
- Proposal Suggestion
- I Need Money
Emails are the best communication channel for straightforward information exchanges and yes/no questions. Otherwise, pick up the phone! (And yes, they may not call you back but you can learn to leave compelling voice mail messages.)
2. Greet the recipient.
Here is a brief excerpt from Ms Creative Genius' message to MI.
We receive so many emails from business professionals in high-level positions that do not include a salutation. No "Dear Creative Genius," no "Dear Company Name," just a dive-right-in-there-without-context-or-framework. It is amazing how much it demoralises (demoralizes) our staff when this happens. Our first question is, there are 3 of us, to whom is this request addressed?
If you never received a letter from home when you were away at summer camp, this may be hard to understand. However, the rest of us expect to see something in an email called "a salutation." That means something like, "Dear Dr. Camacho," or "Hi, Helga" or "Dearest Darling."
Especially in cases where you are not this person's BFF, you may actually be sending the message to the wrong person. That person is morely likely to forward the message to the right person if you greet her first.
3. For heaven's sake, get the spelling correct.
Seriously, if you don't take the time to find out how the person spells his name, you don't deserve a positive response, or any response at all. You're the one being rude and probably you should just stop sending emails.
Is it Laura, Lora, Lauren, Laurie or Lori? Is it Kristin, Christinne, Kristina? Is it Jon, John, Jean or Jonathan? If you don't know, call the person. Then at least on the phone they're less likely to realize that you don't really know their name.
Spell check the rest of the message!
4. Use a full signature.
Get it automated, of course. But people need to know your full name, job title, name of your company, postal address and phone number. What if this person wants to call you and offer you some business? If you don't know each other personally, how in the heck is the recipient supposed to know who you are and which company you represent?
Even if you're emailing from your phone, make sure you've set it up to send out an automated signature.No one has time to play Sherlock!
Take the time to edit out extraneous information and organize well your message.
Use white space, bullets and/or numbering to make it easy to read. Bold key words.
If you're too busy to send a well thought-out email with a coherent, contextualized message, then we're far too busy to respond.
What kinds of email messages annoy you? Let us know by commenting below.