I can tell you this about your audience. Unless you’re passing out free money, they feel overworked, overwhelmed, and certainly over-zoomed.
And now you’re out of the practice of having a face-to-face conversation. In case you feel rusty, or simply want to move the needle toward communication excellence, here’s your Excellent Comms To-Do List.
Excellent Communication To-Do List
Look people in the eye when you meet them.
Smile.
Know why you are talking.
Use the word “because”.
Don’t check devices when someone else is talking.
Be curious.
Say “no” less often. Use “yes, and” instead.
Apologize when you’re wrong.
Forgive others.
Tell the truth.
Be on time.
Prepare.
Decide first which problem you are solving.
Shine light on your teams.
Respect everyone.
Listen for emotion and content.
Encourage others.
Say “we”, not “I”.
Give a supporting role to the people you want to win over.
Get to the point.
Sprinkle in imaginative word choices.
Listen.
